Return & Exchange Policy

Your well-being is at the heart of everything we do. With our 30-day money-back guarantee, you can experience our products with peace of mind. As part of our byAVA Promise, we offer a 30-day money-back guarantee on your initial purchase.

If you are not completely satisfied and would like to return your order, please contact us at info@byava.co with your order number to initiate a return. Please note that while we offer free returns, we do not refund original shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.

*Guarantee Limitations: The 30-Day Money Back Guarantee does not apply to products that have been more than half-used, bought through a sale, or purchased through non-authorized retailers.

Notes:
Original shipping charges are non-refundable.
If you placed an order through Amazon, please reach out to Amazon for answers.
Exchanges are permitted within 30 days from the date of delivery. Customers must cover all return shipping charges.
Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.

DO YOU OFFER INTERNATIONAL RETURNS?

We are currently unable to cover the cost of return shipping for any international orders.

• Refunds: In special cases, refunds will be issued for the full value of the order, excluding original shipping costs.
• Process: Hassle-free—contact our Care Team at info@byava.co with your order number for assistance.

Shipping & Delivery Policy

This Shipping & Refund Policy applies to all purchases made through byAVA. By placing an order on our website, you agree to the terms outlined below.

• Order Processing: Orders are processed and dispatched within 1–2 business days, excluding weekends and public holidays. Processing times may extend during high-volume periods or unforeseen circumstances.
• Shipping Confirmation: Customers receive a confirmation email with tracking details once orders ship. Tracking may take up to 24–72 hours to activate.
• Delivery Issues: byAVA is not responsible for delays caused by carriers, incorrect addresses, or circumstances beyond our control. If an order is undelivered due to carrier error or lost in transit, customers may contact info@byava.com for assistance. Upon verification, a replacement or refund will be issued at no additional cost.

For inquiries related to shipping, cancellations, refunds, or product issues, please contact us at info@byava.com.